|Posted by serviceadvgher on August 12, 2011 at 9:45 PM|
Any person who is looking into opening their own automotive service shop will have their work cut out for them when the time comes to hire a qualified service advisor and good technicians. When it comes to getting the job done in this high-tech field, the men and women who are doing the jobs will need a lot of knowledge and skill that it takes years of training and experience to achieve. Beyond personal training, you will also need to find candidates who are reliable and can work as a team, so employers have to undergo a kind of balancing act between personality and skill.
Possibly the most crucial job in any auto shop, the service advisor is someone who needs to be extremely good with people as well as very smart when it comes to automobiles. They will have to speak face-to-face with each one of the customers and listen to them as they attempt to explain the problems they are having with their automobiles, and then they will most likely need to give them a close estimation of what the repairs will cost.
The technicians will need to know what is going on with the vehicle so they know where to start looking for the problem, and the customers will need to know what the technicians find out is wrong with the vehicle so they know what they are paying for; and relaying this information back and forth is another job of the advisor. A person would not be able to do this effectively without having a good understanding of how a vehicle works, so advisors are typically expected to have a couple years of experience and oftentimes even a certification. Find this interesting? Additional insight on this topic is available at eHow.
The advisor is probably the most crucial employee you'll have to hire, but you obviously won't be repairing many vehicles without some skilled technicians either. Your service center wouldn't become very much without these hardworking men and women, so you have to make sure that you get some good people for these positions. Technicians can sometimes work their way up after years of experience, and there are many great career colleges that offer automotive service training to for anyone who is hoping to get a jump start in the industry.
The technician's interactions with customers will generally be pretty limited, but they will still need some good people skills to be able to work with each other as a proper team. You should have no trouble seeing why you had to work so hard to find good people once you put them to work and see what a success good people can make your business.When you are ready to learn more about what these services can do for you, just go to automotive service advisor.